Returns & Refund Policy

In the unlikely event that a purchased product is received incorrectly or is defective, customers may request a return or exchange within 7 days of delivery. Requests can be made via email at sales@inforoute.com.mv or by calling our hotline at 3310614.

Exchanges
Exchanges can only be made for goods of equal value, or used as part payment toward a higher-priced item. Exchanges are not permitted for lower-priced items, and no partial refund will be issued in such cases.

Defective Items
Defective items must be returned to us for inspection within the 7-day return window. Products that are used, damaged, or not in the condition in which they were delivered will not be accepted for return or refund.

Refund Processing

• Card payments: Refunds will be processed within 5 working days.
• Cash on Delivery (COD) payments: Refunds will be issued via bank transfer within 5 working days, once the returned item has been inspected and approved.

Questions?
For any questions about our Returns Policy, please contact our customer service team:

• Phone: 3310614 (8:00 AM – 5:00 PM, Sunday–Thursday; 9:00 AM – 2:00 PM, Saturday)
• Email: customerservice@inforoute.com.mv